MessageBird vs WhatsApp
Compare MessageBird and WhatsApp based on observed SMS API performance, features, and pricing
Live performance comparison
Real-world performance data from messages sent through Knock
| Provider | Message volume | Growth | Status page updates (30d) | Status page updates (90d) |
|---|---|---|---|---|
| <1M | 5th of 7 → | 4 | 12 |
| <1M | 4th of 7 → | 5 | 16 |
From February 15th to May 14th, Knock routed <1M messages through MessageBird and <1M through WhatsApp. MessageBird reported 12 status page updates over the last 90 days, while WhatsApp reported 16.
Response time
Response time measures how long each provider takes to accept an SMS API request from Knock, including connection overhead and any automatic retries. Lower values mean faster message hand-off.
| Provider | Median (p50) | p90 | p95 | p99 |
|---|---|---|---|---|
| 328ms | 429ms | 454ms | 552ms |
| 669ms | 1087ms | 1222ms | 1642ms |
The chart above shows each provider's daily median response time (p50) from February 15th to May 14th. The top-line number is an average of these daily values: MessageBird averaged 328ms compared to 669ms for WhatsApp. MessageBird's highest daily p50 was 519ms; WhatsApp's was 1052ms This peak coincided with a critical incident reported on WhatsApp's status page (Resolved: Embedded Signup).. MessageBird is 341ms faster at the median, which can add up at high volumes.
The 90th percentile (p90) captures the slowest 10% of requests, revealing how each provider handles moderate stress. Averaged across all days, MessageBird has a p90 of 429ms compared to 1087ms for WhatsApp. The highest daily p90 was 862ms for MessageBird and 1633ms for WhatsApp This peak coincided with a critical incident reported on WhatsApp's status page (Resolved: Embedded Signup).. MessageBird handles these slower requests 658ms faster, suggesting more consistent performance across the board.
The 99th percentile (p99) represents the long tail — the slowest 1% of requests. Averaged across all days, MessageBird reached 552ms at p99 while WhatsApp reached 1642ms. The highest daily p99 was 7528ms for MessageBird and 5683ms for WhatsApp This peak coincided with a critical incident reported on WhatsApp's status page (Resolved: Embedded Signup)., indicating the worst-case response time during spikes or provider-side congestion. MessageBird shows a tighter tail, which may matter for time-sensitive SMS notifications like one-time passwords or real-time alerts where even rare delays can impact user experience.
Error rate
Error rate tracks the ratio of 5xx responses and timeouts to total SMS API requests. Knock automatically retries failed requests, so transient provider errors rarely affect end-user delivery.
| Provider | Avg. daily error rate | Highest daily rate | Peak error date | Zero-error days | Days above 0.01% |
|---|---|---|---|---|---|
| 0.00% | 0.00% | Feb 15 | 80 | 0 |
| 0.05% | 2.39% | Apr 13 | 90 | 1 |
Averaged across the date range, MessageBird shows a 0.00% daily error rate compared to 0.05% for WhatsApp. The highest single-day error rate was 0.00% for MessageBird This peak coincided with a major incident reported on MessageBird's status page (Data Platform Degraded Performance - US-WEST region). and 2.39% for WhatsApp. MessageBird demonstrates a lower error rate, indicating slightly more consistent availability during this period. Knock automatically retries failed requests to both providers, minimizing the impact of transient errors on end-user delivery.
About these metrics: Data represents messages sent through Knock during the specified period. Response time measures time from Knock to provider acceptance. Error rate includes only provider 5xx responses and timeouts.
Recent MessageBird incidents
Recent status page incidents for MessageBird
Started May 13, 2026 — Resolved May 13, 2026
May 13, 15:33 CEST Resolved - This incident has been resolved.May 13, 14:25 CEST Monitoring - A fix has been implemented and we are monitoring the results.May 13, 14:16 CEST Identified - The issue has been identified and a fix is being implemented.May 13, 13:33 CEST Investigating - We are currently experiencing an issue where journeys are not displaying in the user interface. Journey runs are not affected and continue to execute normally. At this time, the issue is limited to the listing/viewin
Started May 12, 2026 — Resolved May 12, 2026
May 12, 16:16 CEST Resolved - This incident has been resolved.May 12, 15:58 CEST Monitoring - A fix has been implemented and we are monitoring the results.May 12, 15:41 CEST Investigating - We are currently experiencing delays in processing journeys. The team is actively working to increase processing speed and reduce delays.
Started May 8, 2026 — Resolved May 8, 2026
May 8, 12:55 CEST Identified - KPN Netherlands has reported issues with A2P delivery to a small subset of their customer base, which may cause messages to be delivered with a delay or not at all. We are working closely with their engineering teams to have this resolved.
Started May 1, 2026 — Resolved May 1, 2026
May 1, 23:37 CEST Resolved - This incident has been resolved.May 1, 23:14 CEST Identified - The issue has been identified and a fix is being implemented.May 1, 22:06 CEST Investigating - We are seeing elevated errors with conversations involving bots in the EU region and we are currently investigating this issue.
Started Apr 7, 2026 — Resolved Apr 7, 2026
Apr 7, 10:32 CEST Resolved - All backlog fully processed.Apr 7, 09:28 CEST Monitoring - We've identified the cause of the issue affecting wait steps in automations. A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.Apr 7, 07:49 CEST Investigating - We are currently investigating this issue.
Recent WhatsApp incidents
Recent status page incidents for WhatsApp
Started May 6, 2026 — Resolved May 7, 2026
We are currently experiencing high disruptions impacting onboarding on Whatsapp Coexistence. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.
Started Apr 30, 2026 — Resolved Apr 30, 2026
We are currently experiencing disruptions impacting sending messages on Marketing Messages API for WhatsApp. This issue started at 3:28 AM PST on April 30th. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.
Started Apr 30, 2026 — Resolved Apr 30, 2026
We are currently experiencing disruptions impacting sending messages on Cloud API for WhatsApp. This issue started at 3:28 AM PST on April 30th. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.
Started Apr 22, 2026 — Resolved Apr 22, 2026
We are currently experiencing medium disruptions impacting webhooks for Cloud API - Calling. Our engineering teams are investigating the issue. We will provide another update soon.
Started Apr 20, 2026 — Resolved Apr 20, 2026
We are currently experiencing medium disruptions impacting onboarding on COEX. This issue started at 9:00 AM PST. Our engineering teams are investigating the issue. We will provide another update within 6 hours or sooner if additional information is available.
Pricing comparison
| Provider | Plan | Per message | Monthly cost |
|---|---|---|---|
| MessageBird | Local number | $0.0003 | $31 |
| Utility + authentication | $0.0034 | $340 |
MessageBird
Bird (formerly MessageBird) publishes per-country rate cards rather than a single headline price. US outbound SMS via local numbers costs $0.00031 per message, with short codes at $0.0009 and toll-free at $0.00147. Carrier surcharges apply on top. International rates vary widely by destination.
WhatsApp charges per message for utility and authentication conversations, with graduated volume discounts. Marketing and service conversations have separate rate cards. US rates shown; international rates vary by country.
US carrier surcharges
All US A2P SMS sent via 10DLC incurs mandatory carrier fees on top of the provider base rate. Most providers pass these through at cost.
| Carrier | Outbound SMS | Inbound SMS |
|---|---|---|
| T-Mobile | $0.0045 | $0.0025 |
| AT&T | $0.003 | $0.003 |
| Verizon | $0.004 | $0.00 |
| US Cellular | $0.005 | $0.00 |
Pros and cons
MessageBird
WhatsApp
Pros
- Strong global coverage with direct carrier connections in 190+ countries
- Unified API across SMS, WhatsApp, Telegram, and other channels
- Visual flow builder enables non-technical users to create messaging workflows
- Now part of Bird, offering an expanded platform for customer engagement
Pros
- Reaches over 2 billion users on the platform they already use
- Rich messaging with media, buttons, and interactive elements
- Free 24-hour customer service window for inbound conversations
- High open rates compared to SMS and email
Cons
- Pricing is published as per-country rate cards rather than simple headline rates, making comparison harder
- Rebranding to Bird has caused some confusion in documentation and branding
- Smaller developer community compared to Twilio
Cons
- Conversation-based pricing model is more complex than per-message SMS pricing
- Message templates require Meta approval before use, which can take up to 24 hours
- Limited to countries and regions where WhatsApp has significant adoption
Frequently asked questions
What is the difference between MessageBird and WhatsApp?
MessageBird (now Bird) is an omnichannel communications platform with global SMS coverage and a unified messaging API. WhatsApp is the world's most popular messaging platform, offering rich media messaging, interactive elements, and conversation-based pricing through Meta's Cloud API. MessageBird is best suited for global omnichannel messaging, while WhatsApp is geared toward rich customer messaging.
Which is cheaper, MessageBird or WhatsApp?
Bird (formerly MessageBird) publishes per-country rate cards rather than a single headline price. US outbound SMS via local numbers costs $0.00031 per message, with short codes at $0.0009 and toll-free at $0.00147. Carrier surcharges apply on top. International rates vary widely by destination. WhatsApp charges per message for utility and authentication conversations, with graduated volume discounts. Marketing and service conversations have separate rate cards. US rates shown; international rates vary by country. The best value depends on your sending volume and destination countries.
Which is faster, MessageBird or WhatsApp?
Based on real-world data from Knock, MessageBird has a median SMS API response time (p50) of 328ms compared to 669ms for WhatsApp.
Which is more reliable, MessageBird or WhatsApp?
From February 15th to May 14th, MessageBird showed an error rate of 0.00% while WhatsApp showed 0.05%. Both rates are within acceptable thresholds for production SMS delivery, and Knock automatically retries failed requests to minimize the impact of transient errors.
Which is more popular, MessageBird or WhatsApp?
On the Knock platform, MessageBird handled <1M messages from February 15th to May 14th compared to <1M for WhatsApp. MessageBird volume has remained stable, while WhatsApp volume has remained stable.
Can I use both MessageBird and WhatsApp together?
Yes. Knock enables you to integrate multiple SMS providers into a single notification workflow. You can use MessageBird and WhatsApp side by side, route traffic between them, or migrate from one to the other without changing your application code.
What are the main pros and cons of MessageBird vs WhatsApp?
MessageBird strengths include strong global coverage with direct carrier connections in 190+ countries and unified api across sms, whatsapp, telegram, and other channels. WhatsApp strengths include reaches over 2 billion users on the platform they already use and rich messaging with media, buttons, and interactive elements. On the other hand, MessageBird drawbacks include pricing is published as per-country rate cards rather than simple headline rates, making comparison harder, while WhatsApp drawbacks include conversation-based pricing model is more complex than per-message sms pricing.
Use either provider with Knock
Knock enables you to integrate MessageBird, WhatsApp, or any combination of SMS providers into a single notification workflow. Manage templates, orchestrate cross-channel delivery, and switch providers without changing your code.