Today we're releasing webhook-backed delivery statuses, enabling you to receive delivery status updates directly from your email and SMS providers via webhooks.
Previously, delivery status checks in Knock were only possible via a sophisticated polling mechanism. At high message volumes, this polling had the potential to run into API rate limits imposed by messaging providers. Now, with delivery status webhooks, providers push delivery status changes back to Knock via webhooks. This makes the system more reliable as a whole and not susceptible to rate limits.
With delivery status webhooks enabled for your channels, you can:
- Track successful deliveries. See when messages are delivered to the recipient's mail server or carrier.
- Monitor bounces. Get notified when emails bounce due to invalid recipients or domains.
- Better debugging. Understand delivery issues in real-time to troubleshoot notification problems.
We currently support delivery status webhooks for the following providers:
To get started, configure the webhook endpoint in your provider's dashboard to point to Knock. Each provider has specific setup instructions in our documentation.
Delivery status webhooks are available today for all Knock customers. Read the documentation to learn more about setting up delivery status webhooks for your channels.
