Twilio
performance benchmarks
Browse Twilio's observed SMS API response time, error rates, and incident history over the last 90 days.
Live performance metrics
Real-world performance data from messages sent through Knock
| Message volume | Growth | Status page updates (30d) | Status page updates (90d) |
|---|---|---|---|
100M–500M | 1st of 7 → | 25 | 25 |
From May 8th to August 6th, Knock routed 100M–500M messages through Twilio. For adoption, Twilio ranks 1st of 7 providers based on new channel connections, with adoption holding steady over the period. Twilio reported 25 status page updates over the last 90 days, 25 of which were in the last 30 days.
Response time
Response time measures how long Twilio takes to accept an SMS API request from Knock, including connection overhead and any automatic retries. Lower values mean faster message hand-off.
| Median (p50) | p90 | p95 | p99 |
|---|---|---|---|
55ms | 120ms | 130ms | 157ms |
From May 8th to August 6th, Twilio averaged a daily median response time (p50) of 55ms across all days in the range, meaning half of all SMS API requests on a typical day complete in under 55ms. The 99th percentile averaged 157ms, with a peak daily p99 of 252ms. This is slightly higher than some providers, which may reflect additional processing Twilio performs on message acceptance.
Error rate
Error rate tracks the ratio of 5xx responses and timeouts to total SMS API requests. Knock automatically retries failed requests, so transient provider errors rarely affect end-user delivery.
| Avg. daily error rate | Highest daily rate | Peak error date | Zero-error days | Days above 0.01% |
|---|---|---|---|---|
0.00% | 0.00% | May 8 | 91 | 0 |
From May 8th to August 6th, Twilio averaged a 0.00% daily error rate for 5xx responses and timeouts, with the highest single-day error rate reaching 0.00%. This is one of the lowest error rates among providers on Knock, indicating strong reliability and consistent uptime. Knock automatically retries failed requests, so transient provider errors rarely affect end-user delivery.
About these metrics: Data represents messages sent through Knock to Twilio during the specified period. Response time measures time from Knock to provider acceptance. Error rate includes only provider 5xx responses and timeouts.
Recent Twilio incidents
Recent status page incidents for Twilio
Ongoing since Oct 16, 2026
THIS IS A SCHEDULED EVENT Oct 16, 14:00 - 22:00 PDT Jul 29, 00:27 PDT Scheduled - Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT. During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following: Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seco
Ongoing since Sep 18, 2026
THIS IS A SCHEDULED EVENT Sep 18, 08:00 - 11:00 PDT Aug 6, 03:33 PDT Scheduled - Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 18 September 2026 from 08:00 PDT to 11:00 PDT. During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge1 Switch in the TNX Production SG1 environment. This maintenance represents the second phase of a two-part infrastructure upgrade. During this time, Voice, Interconnect, and Flex customers
Ongoing since Sep 4, 2026
THIS IS A SCHEDULED EVENT Sep 4, 08:00 - 11:00 PDT Aug 6, 05:04 PDT Scheduled - Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 4 September 2026 from 08:00 PDT to 11:00 PDT. During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge2 Switch in the TNX Production SG1 environment. During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruptio
Ongoing since Aug 31, 2026
THIS IS A SCHEDULED EVENT Aug 31, 13:00 - 17:00 PDT Jul 31, 08:38 PDT Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 31 August 2026 at 13:00 PDT until 31 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Ongoing since Aug 30, 2026
THIS IS A SCHEDULED EVENT Aug 30, 12:00 - 14:00 PDT Jul 30, 14:53 PDT Scheduled - The Globe Telecom network in the Philippines is conducting a planned maintenance from 30 August 2026 at 12:00 PDT until 30 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Pricing calculator
| Plan | Per message | Monthly cost |
|---|---|---|
| Pay-as-you-go | $0.0083 | $830 |
Outbound SMS to US numbers costs $0.0083 per message. Inbound messages are $0.0075 each. Phone numbers start at $1.15/month for local numbers. Carrier surcharges of ~$0.003–$0.005 per message apply on top of the base rate.
US carrier surcharges
All US A2P SMS sent via 10DLC incurs mandatory carrier fees on top of the provider base rate. Most providers pass these through at cost.
| Carrier | Outbound SMS | Inbound SMS |
|---|---|---|
| T-Mobile | $0.0045 | $0.0025 |
| AT&T | $0.003 | $0.003 |
| Verizon | $0.004 | $0.00 |
| US Cellular | $0.005 | $0.00 |
Compare Twilio with other providers
About Twilio
Twilio is the most widely adopted cloud communications platform, offering SMS, MMS, voice, and WhatsApp through a unified API.
Pros
- Largest ecosystem of SDKs, tutorials, and community resources for SMS
- Trusted by Airbnb, Uber, and Netflix for mission-critical messaging
- Comprehensive compliance tooling with opt-out management and content filtering
- Supports SMS, MMS, WhatsApp, and voice in a single platform
Cons
- Per-message pricing can add up at high volumes without committed-use discounts
- Phone number provisioning and compliance setup can be complex for new users
- Support response times vary by plan tier
Frequently asked questions
What is Twilio?
Twilio is an SMS provider commonly used for two-factor authentication and otp, transactional notifications, marketing campaigns and promotions. Twilio is the most widely adopted cloud communications platform, offering SMS, MMS, voice, and WhatsApp through a unified API.
How much does Twilio cost?
Outbound SMS to US numbers costs $0.0083 per message. Inbound messages are $0.0075 each. Phone numbers start at $1.15/month for local numbers. Carrier surcharges of ~$0.003–$0.005 per message apply on top of the base rate. Twilio does not offer a permanent free tier.
How fast is Twilio?
Based on real-world data from messages sent through Knock, Twilio accepts SMS API requests with a median response time of 55ms (p50) and 157ms at the 99th percentile.
How reliable is Twilio?
From May 8th to August 6th, Twilio showed an error rate of 0.00% for 5xx responses and timeouts across 100M–500M messages sent through Knock. Knock automatically retries failed requests, so transient provider errors rarely affect end-user delivery.
What are the pros and cons of Twilio?
Key strengths include largest ecosystem of sdks, tutorials, and community resources for sms and trusted by airbnb, uber, and netflix for mission-critical messaging. On the other hand, per-message pricing can add up at high volumes without committed-use discounts and phone number provisioning and compliance setup can be complex for new users.
Does Twilio work with Knock?
Yes. Knock has a native Twilio integration that enables you to send SMS notifications through Twilio as part of a cross-channel workflow. You can combine Twilio with other channels like in-app feeds, push, email, and Slack from a single API call.
Use Twilio with Knock
Knock enables you to integrate Twilio alongside other notification channels, manage templates, and orchestrate cross-channel workflows from a single platform.