Use case

If users collaborate in your product with comments, this is the recipe for you.

Use this workflow to enable batched comment notifications for your users that deliver to in-app and push channels before crowding a user's inbox.

Batching comment notifications is a critical part of a great notifications experience—users don't want a separate notification for every comment left on a resource, they want one notification that tells them about all of the comments left.

How it works

The new comment workflow batches all incoming notify calls by a resource key that you set (for example, a page_id.) When the time window on the batch function closes, we deliver a notification to your in-app channel immediately. Then we wait an hour, check to see if the in-app message was seen, and, if it wasn't, send an email to the user.

Notification examples

new comment notification example